4/17/2024 0 Comments Internet connectivity testWe recommend disconnecting all the other devices you have connected to WiFi before running the test.ĥ. If you're running a speed test on a device connected via WiFi, close all other apps on that device. Just remember to turn it back on again after the test. You can turn off your modem's WiFi to stop other devices connecting. Then restart your browser to run the speed test. If you're using a computer connected via an ethernet cable, close all applications, browser windows and tabs. We recommend only having one computer, tablet or mobile connected to the internet while you're running a speed test. Being further away from the modem can also reduce the speed you'll see in the test.įor more information about running tests via WiFi, see our understand WiFi speeds page. If you're running your speed test on a device connected via WiFi, the speed you get may be lower than you'd get over ethernet. You'll find its category (for example, Cat 5, Cat 5e, Cat 6 or Cat 6e) printed along the cable. One end goes into your device and the other into your modem. Ethernet cables that are Cat 5 or below limit the speed to 100Mbps, so the results you get may not be accurate.Īn ethernet cable has an RJ45 plug on each end. It's best to run your speed test on a computer or laptop connected to your modem by an ethernet cable that's Cat 5e or above. There are three options: Spark New Zealand Auckland, Spark New Zealand Wellington and Spark New Zealand Christchurch. Test your speed at Ĭhoose your nearest Spark server from the drop-down menu. You can also test your speed on the Speedtest website, but using a browser can reduce the speed shown when the connection goes above 100Mbps. For best results, we recommend the following:įor the most accurate results, download the Speedtest app and use it to measure your speed. Measure the download and upload speeds of your internet by taking a speed test. We recommend trying the Check Connection tool as a first point of troubleshooting speed issues. Learn how to use the Check Connection tool This tool automatically checks your home network and broadband connection for problems. Check connection toolĮxperiencing slow speeds? Try our Check Connection tool. On the other hand, a wired (Ethernet) connection from the device straight to the modem will be about the same as the network speed to your home or building.Find why you're not getting the internet speeds you think you should be getting. Over a WiFi connection, speed to your device may vary greatly depending on how close your device is to your WiFi point, as well as any obstructions or distance in between. Speed to your device may vary greatly depending on whether you have a wired or WiFi connection. This speed is measured to and from the device you are using to run the test, which means the type of connection has a big impact on the result. How quickly your internet can transfer that data from the network to your device and from your device back to the network determines your download and upload speed. Next, the speed test downloads and uploads a packet of data over that connection. The amount of time it takes for that information to make the trip is your ping. You will see the name in the lower right-hand corner of the testing window.Ī "packet" of information is sent from your device to the server and back. The internet speed test starts by identifying the network server that is closest to you.
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